Pepitoes is committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:
We make our best efforts to ship each item in your order within 7 working days of the order. However, in some cases, we may take longer, up to 8-10 working days.
We ship on all week days (Monday to Saturday), excluding public holidays.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
For Fast and Secure delivery. Please fill all correct details at the time of placing any order.
In case you are not satisfied with your purchase, you can exchange any product bought from Pepitoes within 10 days from the original date of invoice, provided that the article(s) being returned for exchange is unused, clean, and in their original state and packaging. If any tag and accessories missing in return packet. Return will not be accepted.
For exchange, please contact Customer Service – info@pepitoes.com
Incase Of Exchange, the difference of amount can be adjusted against a Voucher only which will be valid for next 30 days. Difference of balance amount will not be refunded back.
Please keep your invoice safe and intact as it is essential to give the same while getting your product exchanged. And Pair should be sent back in proper Pepitoes Shoe Box.
Pepitoes products are manufactured with utmost care and stringent quality control is always maintained.
In case you find a manufacturing defect in the product purchased, kindly contact Customer Service – info@pepitoes.com
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced.
Definition of Major Manufacturing Defect for Footwear
All articles being returned for exchange / claim must be accompanied by original Invoice.
No warranty/guarantee/exchange for articles purchased on discount or during sale period.
Articles / Products sold, under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of Pepitoes or any third party will not be eligible for exchange & Claim.
For exchange , please contact Customer Service – info@pepitoes.com
Pepitoes will only offer a replacement against any product available at the store, at the time of the exchange.
Replacement against exchange will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same.
The value of the replaced product will be equal to the original purchase price of the exchanged /article, as mentioned in the Invoice, irrespective of the current price of the exchanged item.
If the value of the replaced article is less than the original value of the exchanged article, there will be no return. Balance amount will be adjusted against a voucher with a validity 30 days.
If the value of the replaced article is more than original value, then Customer had to pay difference amount by Online Transfer.
The decision of Pepitoes would be considered final in all cases.